Frequently asked questions
Yes, absolutely.
Yes, absolutely.
Our product has a protein concentration of 76%. This means that every 33g of powder, there is 25g of protein. Other plant-based products normally have between 45% and 70% (it varies depending on the type of source and blend). Whey protein blends usually have between 70% and 80% of protein concentration.
Our product has a protein concentration of 76%. This means that every 33g of powder, there is 25g of protein. Other plant-based products normally have between 45% and 70% (it varies depending on the type of source and blend). Whey protein blends usually have between 70% and 80% of protein concentration.
Our products have 3.8g of BCAA's every 33g of powder per scoop. Other plant-based products may have BCAA's but not all of them. Whey protein products likely have between 4g and 6g per scoop.
Our products have 3.8g of BCAA's every 33g of powder per scoop. Other plant-based products may have BCAA's but not all of them. Whey protein products likely have between 4g and 6g per scoop.
A branched-chain amino acid (BCAA) is an amino acid which improve muscle mass and performance and may reduce muscle damage from exercise. There are three BCAA's: Leucine, isoleucine and valine.
A branched-chain amino acid (BCAA) is an amino acid which improve muscle mass and performance and may reduce muscle damage from exercise. There are three BCAA's: Leucine, isoleucine and valine.
Our product have a PDCAAS of ~0.9 which is great for a plant-based protein source. For example, spirulina and pumpkin-based sources have PDCAAS of ~0.9, which is not common to find. Tree nuts-based are under 0.5. Whey products have a PDCAAS of ~1, which is the best.
Our product have a PDCAAS of ~0.9 which is great for a plant-based protein source. For example, spirulina and pumpkin-based sources have PDCAAS of ~0.9, which is not common to find. Tree nuts-based are under 0.5. Whey products have a PDCAAS of ~1, which is the best.
Protein Digestibility-Corrected Amino Acid Score (PDCAAS) is a method of evaluating the quality of a protein based on both the amino acid requirements of humans and their ability to digest it.
The PDCAAS rating was adopted by the US FDA and the Food and Agriculture Organization of the United Nations/World Health Organization (FAO/WHO) in 1993 as "the preferred 'best'" method to determine protein quality.
Protein Digestibility-Corrected Amino Acid Score (PDCAAS) is a method of evaluating the quality of a protein based on both the amino acid requirements of humans and their ability to digest it.
The PDCAAS rating was adopted by the US FDA and the Food and Agriculture Organization of the United Nations/World Health Organization (FAO/WHO) in 1993 as "the preferred 'best'" method to determine protein quality.
No, our product is sugar free.
No, our product is sugar free.
We use a bit of Sucralose and mainly Stevia which is a sweet sugar substitute extracted from the leaves of the plant species Stevia rebaudiana native to Paraguay and Brazil. The plant has been used for centuries by the Guaraní people of South America. The leaves have been used traditionally for hundreds of years in both Paraguay and Brazil to sweeten local teas, and as a "sweet treat".
We use a bit of Sucralose and mainly Stevia which is a sweet sugar substitute extracted from the leaves of the plant species Stevia rebaudiana native to Paraguay and Brazil. The plant has been used for centuries by the Guaraní people of South America. The leaves have been used traditionally for hundreds of years in both Paraguay and Brazil to sweeten local teas, and as a "sweet treat".
No, our products are non-GMO, which means that they are not genetically modified organisms.
No, our products are non-GMO, which means that they are not genetically modified organisms.
No, our products are soy free.
No, our products are soy free.
No, our products are gluten free.
No, our products are gluten free.
No. Even though lupine bean allergy is rare, there are people who are allergic to lupine and its derivatives.
No. Even though lupine bean allergy is rare, there are people who are allergic to lupine and its derivatives.
No, but as this powder is rich and dense in nutrients, it's a good form to get enough protein while keeping the calories consumption proportionally low.
No, but as this powder is rich and dense in nutrients, it's a good form to get enough protein while keeping the calories consumption proportionally low.
Even if our ingredients do not have any contraindications in pregnancy and breastfeeding, we suggest consulting with your nutritionist or doctor beforehand.
Even if our ingredients do not have any contraindications in pregnancy and breastfeeding, we suggest consulting with your nutritionist or doctor beforehand.
Lupine bean itself is bitter, not something you would eat raw and therefore you will not find it in the supermarket. That's why our laboratory works hard to develop the most exquisite flavors you will ever try.
Lupine bean itself is bitter, not something you would eat raw and therefore you will not find it in the supermarket. That's why our laboratory works hard to develop the most exquisite flavors you will ever try.
2 years from date of manufacture. Store it in a cool dry place and keep it sealed.
2 years from date of manufacture. Store it in a cool dry place and keep it sealed.
We test and analyze every batch to ensure our product has the right nutritional levels and free of any contamination. Also, we perform microbiological analyzes to older batches that have been previously elaborated in order to ensure our commitment to quality.
We test and analyze every batch to ensure our product has the right nutritional levels and free of any contamination. Also, we perform microbiological analyzes to older batches that have been previously elaborated in order to ensure our commitment to quality.
Yes. We use FDA grade materials and we also comply with Proposition 65 in California.
Yes. We use FDA grade materials and we also comply with Proposition 65 in California.
Our products are manufactured in the Araucanía region, located in the northern part of Chilean Patagonia.
Our products are manufactured in the Araucanía region, located in the northern part of Chilean Patagonia.
Our lupine farms are located in the Araucanía region, the northern part of Chilean Patagonia.
Our lupine farms are located in the Araucanía region, the northern part of Chilean Patagonia.
Lupine harvesting is impressively efficient and good for its lands. It does not need to be irrigated at all. Also, because it is a rotation-type crop, it fixes nitrogen in the soil, which improves soil fertility, protects soil from erosion and retains soil moisture.
Lupine harvesting is impressively efficient and good for its lands. It does not need to be irrigated at all. Also, because it is a rotation-type crop, it fixes nitrogen in the soil, which improves soil fertility, protects soil from erosion and retains soil moisture.
Yes. In the manufacturing process, packaging is exposed to protein powder when it is being packaged, which is a manual but sterile process. As long as your product is sealed, everything is fine.
Yes. In the manufacturing process, packaging is exposed to protein powder when it is being packaged, which is a manual but sterile process. As long as your product is sealed, everything is fine.
No, it's not the Cavendish Banana or any artificial color... it is the lupine isolate, which is made from yellow lupine beans.
No, it's not the Cavendish Banana or any artificial color... it is the lupine isolate, which is made from yellow lupine beans.
There is no perfect recipe. Everyone has their own taste. But we suggest to add ice, a scoop of powder and 12 fl oz of water or your choice of milk. Then run your blender for 30 seconds.
There is no perfect recipe. Everyone has their own taste. But we suggest to add ice, a scoop of powder and 12 fl oz of water or your choice of milk. Then run your blender for 30 seconds.
We encourage you to try your preferred milk. But, our favorites are non-dairy milks such as almond and coconut. Be aware that unsweetened milks are better since our product has stevia already.
We encourage you to try your preferred milk. But, our favorites are non-dairy milks such as almond and coconut. Be aware that unsweetened milks are better since our product has stevia already.
Yes, this is no problem at all. It’s perfectly fine to heat or cook with any of our protein blends.
Yes, this is no problem at all. It’s perfectly fine to heat or cook with any of our protein blends.
Due to movement in shipping, the scoop probably went to the bottom of the container. You just have to dig a little.
Due to movement in shipping, the scoop probably went to the bottom of the container. You just have to dig a little.
We will have soon a complete section full of authentic Patagonic recipes, made by our head of nutrition Stephanie Siebert.
We will have soon a complete section full of authentic Patagonic recipes, made by our head of nutrition Stephanie Siebert.
Yes, we accept credit cards such as Visa, Mastercard, American Express, Discover and Diners Club.
Yes, we accept credit cards such as Visa, Mastercard, American Express, Discover and Diners Club.
Yes, we also accept digital wallets such as Apple Pay, Google Pay, Amazon Pay, Shop Pay and Meta Pay.
Yes, we also accept digital wallets such as Apple Pay, Google Pay, Amazon Pay, Shop Pay and Meta Pay.
Yes, you can cancel your order as long as it has been not delivered.
Yes, you can cancel your order as long as it has been not delivered.
There is an option on each product page which allows you to be notified by email when the product becomes available.
There is an option on each product page which allows you to be notified by email when the product becomes available.
You can expect a delivery time of 2 to 5 days, depending on the destination address.
You can expect a delivery time of 2 to 5 days, depending on the destination address.
Orders are shipped the same business day if they were placed until 2 p.m. EST that same day. If orders are placed after that, they will be dispatched the next business day.
Orders are shipped the same business day if they were placed until 2 p.m. EST that same day. If orders are placed after that, they will be dispatched the next business day.
U.S. orders are shipped with UPS® Ground service and international orders are shipped through UPS Worldwide Expedited® service. Orders in Chile are shipped with local shipping service.
U.S. orders are shipped with UPS® Ground service and international orders are shipped through UPS Worldwide Expedited® service. Orders in Chile are shipped with local shipping service.
Yes. We ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.
Yes. We ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.
Yes, you will get a link which you can use to track your order after it is shipped.
Yes, you will get a link which you can use to track your order after it is shipped.
We offer free shipping on all orders in Chile and the United States. For the rest of the World, we have an automated system which calculates shipping rates depending on the delivery location. You can rest assured that our rates are the best on the market in terms of service, shipping speed and price.
We offer free shipping on all orders in Chile and the United States. For the rest of the World, we have an automated system which calculates shipping rates depending on the delivery location. You can rest assured that our rates are the best on the market in terms of service, shipping speed and price.
For Chile and the United States we offer free shipping on all orders.
For the rest of the World, we offer free shipping on orders over $100 USD or the equivalent amount in local currency.
For Chile and the United States we offer free shipping on all orders.
For the rest of the World, we offer free shipping on orders over $100 USD or the equivalent amount in local currency.
Yes, you have 14 days to return it as long as the product has not been opened and the seal not voided. You will receive a full refund in no later than 10 days from the date we receive the product.
Yes, you have 14 days to return it as long as the product has not been opened and the seal not voided. You will receive a full refund in no later than 10 days from the date we receive the product.
Yes, returns are free of charge in Chile and the U.S. For the rest of the world it will vary depending on your country.
Yes, returns are free of charge in Chile and the U.S. For the rest of the world it will vary depending on your country.
No, but we suggest to return it and then place a new order. This will be faster and easier for you to get the right product.
No, but we suggest to return it and then place a new order. This will be faster and easier for you to get the right product.
Currently not. But you can contact us and we will set it up manually for you.
Currently not. But you can contact us and we will set it up manually for you.
Still have questions?
Contact us and a member of our staff will respond as soon as possible.